Text Alert/Sound Profile Issue... Yes I searched!!

I've had my Behold for a while now. I KNOW that the SMS or text message alert volume increases after 3 seconds. I've gotten used to that and around that by using alerts that are longer than 10 seconds for me to hear my phone. However, this is my issue and it's started just in the past week. I changed my ring tone in the normal sound profile to another mp3 that is like 20 seconds long. When the song plays while trying to select it, it's a full volume. But now when my alert goes off, it's very quiet. I've changed BACK to my old SMS text alert but now the same thing exists. I can NOT hear it it is so low, even though I could just several days before. If I change the profile to anything OTHER than silent or vibration, then I can hear it at full volume after the 3 seconds. I've tried restarting the phone, and a hard restart. No luck yet.... Any suggestions??

If this was already posted, then I honestly didn't find it... I swear!!

there is no fix that's how the phone is its very selective. try a master reset. u shouldnt have to take it to that. maybe take the batt out and put it back n... the phone needs an update to fix a lot of problems but I doubt samsung will send 1 out. they've been tlkn bout launching an ota since feb n nothing has launched