i just told them i'm travelling (i didn't tell them where) and that i needed the "subsidy unlock code".
they won't tell you the code on the phone; they'll send you an email. it takes around 24 hours. unfortunately, i should provide an update to this story.
When the wrong unlock code is entered into the Behold 5 times (which I did), the phone becomes "frozen". A message is displayed on the screen "Phone is freeze. Deactivation failed".
Now the phone can only be used with the T-Mobile sim, until you provide the unfreeze code. I thought I would write a nifty guide as to how to unfreeze the Behold, since nobody's written one yet.
HOW TO UNFREEZE THE BEHOLDThe unfreeze code is not particularly easy to find. There are two ways to get it.
1. There are sellers on Ebay that sell both unlock codes and unfreeze codes together. These cost around $20-30 and come through email to you.
You remove the T-Mobile SIM, put in a SIM from another provider (AT&T etc.) and the phone will say "Phone freeze. Contact operator". There will be 2 options; "SOS" and "Keypad".
Hit "Keypad" and enter your unfreeze code.
Sometimes that option works and sometimes it doesn't.
The most reliable way (but extremely difficult) is:
2. Go to
http://www.unlocksamsungonline.nl. Buy a 1 time login credit for $16.
An email will come with a link to download a software called "SRS Remote Unlock Client". The software lets you use the Behold data cable to directly firmware unlock and unfreeze the Behold.
Because the Behold is a 3G phone and new, you have to install drivers called "QXDM drivers". These drivers are used to recognise the Behold once the Behold is changed into Qualcomm USB Mode (a diagnostic USB setting).
You plug the Behold into the computer in Qualcomm USB Mode, the SRS Remote Client detects the Behold, and you can directly unlock and unfreeze the Behold.
If you feel this is valuable enough, tell me and I'll edit it with far more detail and we can sticky it.